Have questions about our amazing services? Surprisingly, it has probably been asked before!

Following are some of our most frequently asked questions.

If you cannot find what you’re looking for, please click here to contact us.

Does faster and cheaper make you sit up straight? It should. No backwards and forwards with a designer. No multiple quotes and requotes. No scheduling with the Mail House. Get your team together and within 30 minutes you can have designed, proofed, targeted and prepared your campaign. As soon as tomorrow, we collate, print it and deliver it to Australia Post for delivery. diydm doesn't just do the mail, we provide the tools to design your collateral, help with audience targeting, fine tune your list and sign off your project. So, if your question is cost effective, it’s just fantastic. Try to put a campaign together yourself and then ask yourself.

Microsoft Excel or CSV. What is more important that each Column is named appropriately and each Row is a separate record. Spend a little time before hand, making sure your file is mostly clean. BUT you’ll have a bunch of tools to review what you upload and check it. So, don’t worry when you upload your file.

Your customer data is your competitive advantage. We understand that. Your customer data is yours and no one has rights to access it or view it except where you give permission for its use.

Upon 1/ approval of artwork 2/ uploading or selection of audience, and 3/ payment being processed we are able to have most jobs processed and lodged with Australia Post the next business day.

Every address in Australia has a unique ID which is a number and that Australia Post barcodes. This code is used to presorts mail. It speeds up processing time and facilitating a more accurate and timely delivery of your mail.

Yes, the diydm platform provides a range of data solutions. This includes but is not limited to de-duplicating lists and checking the accuracy of your data.

Yes. diydm partners with a third party to supply data at an additional cost that will suit almost any criteria. Please contact us via the contact us page and didym will help facilitate your request.

Yes. We are able to fold and collate material in a variety of sizes. *This only applies to material that is selected and produced via the diydm platform.

We accept Visa, Mastercard, American Express, and of course Paypal.

diydm exclusively use Australia Post to deliver mail: addresses, to the household or unaddressed. While we have an excellent working relationship with Australia Post they are completely separate and we are completely independent.

Australia Post provide a number of postal services with varying delivery speeds and coverage to deliver your correspondence to the planned destination. The main services used in conjunction with diydm include the following:

Australia Post Standard/Regular Letters: Sending mail via standard/regular postage will be delivered in 2-6 business days after posting depending on when the letter/s have arrived at Australia Post to be prepared for delivery and its intended destination locations Australia wide.

Australia Post Priority Letters: Sending mail via priority postage will be delivered in 1-4 business days after posting depending on when the letter/s have arrived at Australia Post to be prepared for delivery and its intended destination locations Australia wide.

Australia Post Unaddressed Mail: Sending mail via Australia Post Unaddressed Mail delivery service will be delivered within 15 Business Days of Australia Post receiving the booking. The articles will be delivered from Monday to Friday of the nominated delivery week (excluding public holidays). auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage

 

diydm works with one of the most reliable postal services in the world, Australia Post. While we guarantee preparation, print and lodgement with Australia Post, delivery times with Australia Post may vary depending on the destination. If you would like further information on delivery frequency and speeds please visit Australia Post’s site https://auspost.com.au/business/shipping/domestic-shipping/delivery-speeds-and-coverage